Getting Started - Setup & How-to

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Level 7


Was trying to set up my Roku yesterday and it disconnected from my Wi-Fi while it was setting up and now it is stuck on the booting up screen. I’ve already reset it I don’t know what to do. Can anyone help?

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Community Streaming Expert

Re: Troubleshooting

Can you expand on what you mean by being stuck on the boot screen? Does the dancing Roku logo just continue on, or does it change to something else?

  • What is the model number of your Roku (might be tough to determine if you can't get to the home screen)?
  • How is it powered? From a USB port on the TV or the wall power adapter?
  • When you reset it, did you hold the button for a minimum of 30 seconds? If not, it wasn't truly reset. 

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