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GraceOlson
Level 7
‎02-08-2021 06:09 AM

Troubleshooting

Was trying to set up my Roku yesterday and it disconnected from my Wi-Fi while it was setting up and now it is stuck on the booting up screen. I’ve already reset it I don’t know what to do. Can anyone help?

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atc98092
Community Streaming Expert
‎02-08-2021 06:45 AM

Re: Troubleshooting

Can you expand on what you mean by being stuck on the boot screen? Does the dancing Roku logo just continue on, or does it change to something else?

  • What is the model number of your Roku (might be tough to determine if you can't get to the home screen)?
  • How is it powered? From a USB port on the TV or the wall power adapter?
  • When you reset it, did you hold the button for a minimum of 30 seconds? If not, it wasn't truly reset. 
Dan

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