Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Trouble with account set up

I'm new to this Roku and am trying to set up my account. I've tried 3 times to put my credit card in like it asked and info is all correct, but it still comes back saying error!! Therefore I cannot setup my account and there is no phone number to call for help. Has anybody else had this problem?

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Community Streaming Expert

Re: Trouble with account set up

Try setting up without a credit card.  You can always add one later.

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