Getting Started - Setup & How-to

[RachelZ]

My mom gave me her Roku. I tried to log her out so I could log in as myself. Now my Roku won’t work. My iPad won’t recognize the device. I was using the iPad as my remote prior to attempting to make the switch. 

The Roku device light won’t turn on. I tried resetting the device and my router. The light won’t turn on. The router works. 

it’s an older version. One of the small square versions. I don’t have a remote. 

[techrevmarrell]

I suddenly am not able to connect to any of my roku devices via the roku app on 3 different mobile devices. I think there is an issue with the roku app right now.

[techrevmarrell]

Rebooting my Router looks to have fixed it for me. I saw another post that was similar and they tried that and it worked. I gave it a go and it also resolved it for me. 

[RokuDanny-R]

@RachelZ 

If you need to log out of the Roku account on the Roku device, you will need to try to perform a factory reset on the device.

For more information about performing a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please be aware that in order to set the device back up, you will need a remote. What Roku model device do you have? Please keep us posted.

Thanks,
Danny

[RachelZ · Accepted solution]

I don’t have a remote. I was using my iPad as a remote, but it stopped working and couldn’t be paired with the Roku after I logged out.

i ended up ordering a new Roku and remote. 

[Buba1]

I crushed both of my old Apple TVs because Apple decided to make them not work so they could sell newer units to Americans.  Now it may be that Roku is doing the same thing?

[DBDukes]

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@Buba1 wrote:

I crushed both of my old Apple TVs because Apple decided to make them not work so they could sell newer units to Americans.  Now it may be that Roku is doing the same thing?

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Roku devices from prior to 2013 aren't supported. So, it depends on how old that Roku device is, and more importantly, which device model number it is.

[dad2ddra]

Awesome, most people wouldn't consider doing something like this, so I'm glad to know I'm not the only one. Thank you

[Pown3178]

I am trying to activate my TV I gave you my email is [personal information] Put my password in completed everything can you send me the stream about buying all these movies and cables I denied and I lost everything I’m just trying to start the TV to make sure it works so can you help me look at my email you see all my information is in there so whatever you Gotta do when you’re in a place of yet button so I can see some TV I worry about buying all that other stuff later thank you

[RokuKariza-D]

Hello @dad2ddra @Pown3178

Thanks for the posts.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we will be able to assist you further.

All the best,
Kariza