Roku setup

[UnclePa]

Pulled the unit,,, serial number on back

SN# S09041AAVCKE

Model 3820X

[UnclePa]

Please Help..... we have tried EVERY suggestion listed many times for the past 4 days.

So again, here is our serial number of our Streaming Stick 4K

SN# S09041AAVCKE

Someone from Roku please help.... we have another streaming stick that was set up on this TV about 2 years ago without difficulty. 

[RokuMary-F]

Hi @UnclePa,

Thanks for reaching out and providing me with your information.
We're sorry if it caused any difficulties but not to worry, I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being.


Best regards,
Mary

[MissBee]

Same issue. It is not the router. It connects fine. It just will not send the email. I have tried all of the suggestions. It just will not send anything.

[kamamani]

try clicking on the "Set up Complete" area of your screen. I think there is a link there - as soon as I clicked on that area (on a computer, not a smart phone), the activation completed. I had tried it 8 or 9 times before and nothing. This was the first time I clicked that area and it worked. Good Luck!

[larryball]

everything works untill i press activate device.. it goes to next screen and the little circle just keeps spinning and never activated the device.  I've let it go 15 0r 20 minutes with no success.

[RokuNimfa-C]

Hi @larryball, 

Thanks for reaching out here in the Community. 

You can try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup. For more information on how to perform a factory reset, visit our Support page here: How to system restart or factory reset your Roku streaming device

To help troubleshoot the issue further, you can follow this link: How to activate or link your Roku streaming device

If you are still having any issues with your Roku device after following these steps, please provide your Roku device's serial number so we can assist further.


Regards,
Nimfa

[larryball]

I just bought a new device and got all it's updates. The serial number is S07R21CCTVK5. Everything works until I click on the activate device button. All it does is sit there spinning.

[RokuNimfa-C]

Hi @larryball, 

Thanks for the response. 

We'd like to confirm, have you performed a factory reset before trying to activate the device once more? Do you experience the same issue after resetting the device? 

Keep us posted on what you find out. 


Regards,
Nimfa