Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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dthiele1
Level 7

Re: The activation link in my email will not work what van i do to activate my new tv

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My roku stick does not have a "resend" button. Entering the email again after pressing * does not work either. Question: can I have more than one roku stick using the same email account?

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Boz
Level 12

Re: The activation link in my email will not work what van i do to activate my new tv

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Yes.  I don't know if there's a limit, but I currently have 9 Roku devices registered, using the same Roku account / email address.

You could try factory resetting your Roku if you can't find another way to get the Roku to resend.

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qbrenneke
Level 7

Re: The activation link in my email will not work. What can i do to activate my new TV?

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I have tried activating my device several times. Sometimes I actually get the activation email, but when I click “activate my device,” my Roku device already gives me a message that says “we can’t reach you by email.” And I go through the steps that the activation link prompts, but nothing on my screen changes. It keeps saying “we can’t reach you by email.”

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RokuMary-F
Roku Employee
Roku Employee

Re: The activation link in my email will not work. What can i do to activate my new TV?

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Hi @qbrenneke,

Thanks for posting in the Roku Community!

I'm sorry to hear about the issue you're running into. If this issue is not resolved with activating your Roku device, please provide the serial number/device ID on your Roku device?

Once we have this information, I'll be able to assist you further from there.
 

Best regards,
Mary

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qbrenneke
Level 7

Re: The activation link in my email will not work. What can i do to activate my new TV?

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You want me to post my serial number on a public forum???

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TrooperDada326
Level 12

Re: The activation link in my email will not work. What can i do to activate my new TV?

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A serial number doesn’t contain any personal information. Just like the VIN number on your car

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qbrenneke
Level 7

Re: The activation link in my email will not work. What can i do to activate my new TV?

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You want me to just go ahead and post my car VIN number, too?

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TrooperDada326
Level 12

Re: The activation link in my email will not work. What can i do to activate my new TV?

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Sure. there is nothing personal in your VIN number. There is nothing personal in a serial number on a Roku. Every device has a serial number on it. The number is there when you buy it. It contains no personal information about you so there is nothing to worry about. Mary F is a Roku employee. 

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qbrenneke
Level 7

Re: The activation link in my email will not work. What can i do to activate my new TV?

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What’s your Roku’s serial number?

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TrooperDada326
Level 12

Re: The activation link in my email will not work. What can i do to activate my new TV?

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Of which device? I own 6 Roku’s actually. My TCL Roku TV is X01200P148. What do you think is in a serial number? How can there be any personal information in a serial number? Hey serial number contains the manufacturing date of when the product was made. The serial number is put on by the manufacturer. The serial number is not attached to you in any shape or form. Do you wear a tinfoil hat? You asked for help and a Roku employee is trying to help you. If you don’t want help then why ask

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