Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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kduarte
Level 7

TV is activated on account, but did not activate TV

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I received email link to activate and completed the process on the computer, but it did not activate my TV.  It is listed in my account as linked.

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atc98092
Level 21

Re: TV is activated on account, but did not activate TV

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I only have one suggestion left. Some users have been successful using a phone hotspot, and then once setup completes it works fine on the home network. Can't hurt to try. It doesn't make sense, but it's worked for many users. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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atc98092
Level 21

Re: TV is activated on account, but did not activate TV

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Is your TV still in the setup mode? Or can you see the main home screen? If the latter, then it's linked and activated. But individual channels might still require a login or authentication. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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kduarte
Level 7

Re: TV is activated on account, but did not activate TV

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It is still in the set up mode asking to enter an email to get an activation link.

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atc98092
Level 21

Re: TV is activated on account, but did not activate TV

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OK, since it's showing as linked on the web site, I would probably try power cycling the Roku (unplug it) and see if it comes up complete or is still on the setup screen. If the latter, try submitting your Roku email address again and see if that completes the process. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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kduarte
Level 7

Re: TV is activated on account, but did not activate TV

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Thanks. I already tried that and am back to a factory reset as it was stuck it the set up screen and could not go back to the main menu to watch cable TV.  Now it is trying to update the software again.  It says it cannot reach my email.  Getting a code does not work. It took me 3 email addresses to get the activation link.  So frustrating as it took me months to get this far with it as it would not do the software update before.

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atc98092
Level 21

Re: TV is activated on account, but did not activate TV

Jump to solution

I only have one suggestion left. Some users have been successful using a phone hotspot, and then once setup completes it works fine on the home network. Can't hurt to try. It doesn't make sense, but it's worked for many users. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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kduarte
Level 7

Re: TV is activated on account, but did not activate TV

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Amazingly enough, that did work!  So odd, but it works! Thank you so much!! 

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atc98092
Level 21

Re: TV is activated on account, but did not activate TV

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It makes no sense at all, but so glad it was successful for you. Smiley Very Happy

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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