Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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anjay723
Level 7

Switching Accounts on Device

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Hello,

 

I received a Roku device from a previous owner. The device was activated and linked to his account. So I made my own account and had the device unlinked from his. But I can't find where to generate a link code on the Roku device to link to my account. Can anyone help?

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Strega
Level 16

Re: Switching Accounts on Device

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Try a factory reset.  Depending on version, it should then either give you a code or ask you for an email.  (The latter is more common these days.)

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Strega
Level 16

Re: Switching Accounts on Device

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Try a factory reset.  Depending on version, it should then either give you a code or ask you for an email.  (The latter is more common these days.)

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makaiguy
Community Streaming Expert

Re: Switching Accounts on Device

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Adding on to @Strega's reply:

Factory reset is accessed via Settings > System > Advanced system settings > Factory reset. This will clear out the unit's memory and you'll then have to set it up again as though it were a new unit right out of the box. If doing this to try to correct a problem with an existing account, save this as a last resort since you'll have to set the Roku up all over again, including linking it to your Roku account and logging back into any channels whose subscriptions require logins.

  • IMPORTANT! When linking your device you may be directed to go to roku.com/link. If so, type this in very carefully. Verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site.  You may then be directed to go to a different website or call a phone number.  They may request you to pay bogus charges (Roku does not charge to set up a Roku) and will collect your payment information to use as they wish. If you end up at ANY site other than the https://my.roku.com/link ), back out and try again.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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