Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AshleyPayne09
Level 7

Stuck on setup- won’t go past internet connection after restart

Hi, I just got a roku express and it starts the initial set up but once connected to the internet and I click okay for the update, the update installs and it restarts but takes me back to the internet connection screen. I have attempted to factory reset it and went through the cycle over 10times now but am getting no where 

0 Kudos
1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Stuck on setup- won’t go past internet connection after restart


@AshleyPayne09 wrote:

Hi, I just got a roku express and it starts the initial set up but once connected to the internet and I click okay for the update, the update installs and it restarts but takes me back to the internet connection screen. I have attempted to factory reset it and went through the cycle over 10times now but am getting no where 


When the setup fails to complete after the software update runs, here are a couple of things that some people have found to work for them. They may not be universally successful, but they are worth a try.

Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting. When your router has completed its startup, try repeating your Roku setup.

More involved: Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
0 Kudos