Getting Started - Setup & How-to

[Mayoli]

I’ve been stuck on this flashing black and white screen with what appears to  have a white rectangle in the middle of the screen what do I do? Do I have to get a replacement? I can’t even use it!

[Poterico2]

Hello Mayoli,

I could tell you more if I had more info. Was it like this from the beginning? At what point during the setup did it start? 

[RokuDanny-R]

@Mayoli 

Thanks for the post.

Can you please provide more information about the issue you are seeing? What Roku model device are you using? What troubleshooting steps have you done to try to resolve the issue? Can you provide a screenshot of what the issue is?

With more information we will be able to assist you further.

Thanks,
Danny