Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Mayoli
Level 7

Stuck on flashing screen

I’ve been stuck on this flashing black and white screen with what appears to  have a white rectangle in the middle of the screen what do I do? Do I have to get a replacement? I can’t even use it!

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2 REPLIES 2\
Poterico2
Level 10

Re: Stuck on flashing screen

Hello Mayoli,

I could tell you more if I had more info. Was it like this from the beginning? At what point during the setup did it start? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Stuck on flashing screen

@Mayoli 

Thanks for the post.

Can you please provide more information about the issue you are seeing? What Roku model device are you using? What troubleshooting steps have you done to try to resolve the issue? Can you provide a screenshot of what the issue is?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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