Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 8

Stuck on Roku load screen

Today all my roku's in the house are stuck on the load page playing the little song over and over while the roku letters are dancing. Help please
41 Replies
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Level 7

Re: Stuck on Roku load screen

Thank you for posting this I am having same problem. 

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Level 7

Re: Stuck on Roku load screen

That's odd. I have the same problem here. We were using it an hour ago and now suddenly it won't work.

 

Edit: It's the Roku 3 that was showing the problem, the Roku 2s never did. We've rebooted it, rebooted the router, unplugged both for several minutes, the whole dog and pony show.

 

Edit 2: We got the Roku 3 working by doing a hard reset: Paperclip in the reset button in the back, we had to do that twice before it worked, then we had to go through the whole set-up process again.

 

Edit 3: (~2 hours later) Well... This is weird.

So, we reset the Roku, set up all of our settings again (lovely) and it worked for a bit. Then we changed tv channels to play X-box for a few hours and when we went back to the Roku, it was stuck on the loading screen again. 

We just this moment read a thing that said the new Pokemon Sword/Shield game on the Switch (which we bought today for the oldest spawn) was somehow affecting the Roku and to put the Switch into Airplane mode. So we tried that... And now the Roku inexplicably works. o_o  So... that's weird. If it fails on us again, I'll update.

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Level 7

Re: Stuck on Roku load screen

Did the router reset work for you? We have a Roku 2 with the same issue.
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Level 7

Re: Stuck on Roku load screen

Mine did the same thing. I am reluctant to do the reset as I will lose all my settings ☹

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Level 8

Re: Stuck on Roku load screen

My Roku 3 is also stuck on the load screen. I've tried rebooting it three times. The I tried the hard reset twice. Still nothing. Any other suggestions?

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Level 8

Re: Stuck on Roku load screen

All my rokus are doing the same thing I did the hard reset and it let me re link the device but went back the load screen again. Was there an update today that may have caused this?
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Level 8

Re: Stuck on Roku load screen

Roku stick here. Same problem. WTG roku. Always something with you guys.
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Level 7

Re: Stuck on Roku load screen

Same here.  3 Roku 3's all stuck on the load screen.

 

Worked 3/3  Rapid fire click the reset button while everything is plugged in.  (I did like 30 times)  Roku will reboot properly.

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Level 7

Re: Stuck on Roku load screen

Edit 3: (~2 hours later) Well... This is weird.

So, we reset the Roku, set up all of our settings again (lovely) and it worked for a bit. Then we changed tv channels to play X-box for a few hours and when we went back to the Roku, it was stuck on the loading screen again. 

We just this moment read a thing that said the new Pokemon Sword/Shield game on the Switch (which we bought today for the oldest spawn) was somehow affecting the Roku and to put the Switch into Airplane mode. So we tried that... And now the Roku inexplicably works. o_o  So... that's weird. If it fails on us again, I'll update.