Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Nat12edw
Level 8

Stuck on “Let’s Get Started” Screen

A new Roku Express right out of the box is stuck on the “Let’s Get Started” screen. It won’t allow me to even select a language. I have tried on a different tv, using different hdmi cables in every hdmi port I have, I’ve tried 3 separate sets of batteries (all new), I’ve tried different power sources, and I’ve tried resetting multiple times. Nothing I do seems to make any progress. Any thoughts?

32 REPLIES 32\
renojim
Community Streaming Expert

Re: Stuck on “Let’s Get Started” Screen

Unless it's an Express 4k it comes with an IR remote meaning you must point the remote at the front of the Express.  The light on the front of the Express should flash with each press of a remote button.  You can verify whether the remote is working by using the camera in your phone.  Point the remote at the camera and you should see a flash of light on the camera screen when you press a button.  If you don't, you should probably return it.

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Nat12edw
Level 8

Re: Stuck on “Let’s Get Started” Screen

I see the red light and I’ve tried my other IR roku remote too that I know works 

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Tivoburkee
Community Streaming Expert

Re: Stuck on “Let’s Get Started” Screen

Is this express buried behind the tv? It has to have line of sight from the remote to the front of the roku? 

Edmund
Roku Community Streaming Expert

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StreamerUser
Level 20

Re: Stuck on “Let’s Get Started” Screen

@renojim  Just a quick FYI:  The 4K+ (3941) comes with a WiFi Direct/Point Anywhere/Voice remote - the 4K (3940 - Walmart model) does not.

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Nat12edw
Level 8

Re: Stuck on “Let’s Get Started” Screen

@Tivoburkee …..yes it’s in clear sight

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RokuKariza-D
Roku Employee
Roku Employee

Re: Stuck on “Let’s Get Started” Screen

Hi @Nat12edw

We do apologize for the inconvenience this has caused you.

Please reply here with the serial number/device ID of your Roku Express. It can be located underneath the device itself.

Once we have the information needed, we'll be able to forward it to our Support team for assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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celiana
Level 7

Re: Stuck on “Let’s Get Started” Screen

estos roku como qie son un fracaso no tienen soporte de nada muchas y limitados

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RokuDanny-R
Roku Employee
Roku Employee

Re: Stuck on “Let’s Get Started” Screen

@celiana

Thanks for the post.

Please be aware that the Roku Community only supports the English language and we had to use Google Translate to understand your post.

Is there a specific issue you are experiencing? With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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grocket
Level 7

Re: Stuck on “Let’s Get Started” Screen

I am also having the same issue as above. I’ve checked the remote using my camera and I can see the IR light in the remote when I press a button. I’ve also made sure that the device is in clear sight. Mine is a Roku Express fresh out of the box. I have also done everything to reset it. Any help? Model number: 3930X serial number: S00830DED2SS

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