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Jpstigler
Level 7
‎05-07-2020 03:23 PM

Stuck on Enjoy your stored content screen

I just set up my new Roku. It will start playing then jump to a screen that says Enjoy your stored content and will not move off of that screen. If I turn it off and back on it will leave long enough for me to start watching something then goes back to that screen again. Can anyone help me??? Please 

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makaiguy
Community Streaming Expert
‎05-07-2020 05:24 PM

Re: Stuck on Enjoy your stored content screen

Stored content is a function of whatever channel's recording capability you're using. The Roku itself has no such capability.

In case the problem is that your app for that channel has gotten corrupted somehow, I'd suggest trying to reinstall it via this process:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.

4. Reinstall the channel.

5. If channel requires a login, you may need to log in anew.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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