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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Stunnerrpb
Level 7
‎05-02-2021 02:36 PM

Stuck on Activation Page

I have gone through the entire setup. Activated my account and had the Roku restart. It goes back to the activation page. I tried a factory reset. Same thing. 
I reset my router/ modem, but still get the same thing. 
I have entered my email atleast 10 times, and it still comes back to the same page. Please help. This is beyond frustrating. Roku Express (3930, 3931 series)  Tv screen

Roku Express (3930, 3931 series)
Thumbnail of Roku Express (3930, 3931 series)
3930X-1, 3930MX-1, 3930RW-1, 3931RW-1, 3930SE, 3930CA, 3930EU, 3930MX, 3930X, 3931RW, 3930RW, 3930EU-1
Roku Express (3930, 3931 series)
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renojim
Community Streaming Expert
‎05-02-2021 04:39 PM

Re: Stuck on Activation Page

When people have this problem it sometimes helps to use your phone's hotspot and connect to that just to get through the initial activation.  Just make sure it's broadcasting on 2.4GHz (not 5GHz).  Once it activates (if it activates) you can go back to your Wi-Fi.

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