Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Kfurb
Level 7

Stuck in recovery mode..... literally just bought this.

I have a roku express in my bedroom and I love it so i purchased another for my living room... i plug it in brand new, and its stuck on the bouncing roku screen. So I tried to reset it to factory settings by pressing the reset button and now its stuck in recovery mode and wont connect to the internet. Can someone please help me? Otherwise this thing is getting returned. 

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Stuck in recovery mode..... literally just bought this.

If it's brand new and it's easy to return/exchange, that's probably the easiest route.  Make sure you're using the supplied power adapter and not your TV's USB port.  Plug in the power and press and hold the reset button for no less than 30 seconds.  Try the set up again.

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DBDukes
Community Streaming Expert

Re: Stuck in recovery mode..... literally just bought this.


@renojim wrote:

... no less than 30 seconds.  


@Kfurb I am simply repeating this so you understand how important this part is.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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