I have a roku express in my bedroom and I love it so i purchased another for my living room... i plug it in brand new, and its stuck on the bouncing roku screen. So I tried to reset it to factory settings by pressing the reset button and now its stuck in recovery mode and wont connect to the internet. Can someone please help me? Otherwise this thing is getting returned.
If it's brand new and it's easy to return/exchange, that's probably the easiest route. Make sure you're using the supplied power adapter and not your TV's USB port. Plug in the power and press and hold the reset button for no less than 30 seconds. Try the set up again.