Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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kkeeper
Level 7

Stuck in bouncing Roku logo

Stuck in bouncing Roku logo. I moved my Roku Premiere model 4630x to another room to different tv. 

I tried reset button and light blinked fast on Roku but goes back to the animation.  Also unplugged everything and waited but once plugged all in same.  I tried it many times so maybe broken.  Any suggestion?

Thanks

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4 Replies
Williamt100
Level 11

Re: Stuck in bouncing Roku logo

Have you checked the strength of your WiFi signal in the room to which you've moved your Roku?

It could be that it isn't finding a signal strong enough to connect.

I'd try moving it back to the previous room and see if it behaves normally there.

Roku 3500X
Roku 4400X
Roku 4661X
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atc98092
Community Streaming Expert

Re: Stuck in bouncing Roku logo


@kkeeper wrote:

Stuck in bouncing Roku logo. I moved my Roku Premiere model 4630x to another room to different tv. 

I tried reset button and light blinked fast on Roku but goes back to the animation.  Also unplugged everything and waited but once plugged all in same.  I tried it many times so maybe broken.  Any suggestion?

Thanks


The 4630 has an SD card slot. Any chance you have a card inserted? If so, eject it and it will probably complete booting. 

A hard reset requires holding the button for a minimum of 30 seconds, regardless of what is happening on screen. That's a last resort thing to do, since you have to set everything back up, but it sometimes does the trick.

Dan

Roku Community Streaming Expert

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kkeeper
Level 7

Re: Stuck in bouncing Roku logo

No SD card in it. Never used it. Tried 30+ seconds too. Same logo bouncing. 

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atc98092
Community Streaming Expert

Re: Stuck in bouncing Roku logo


@kkeeper wrote:

No SD card in it. Never used it. Tried 30+ seconds too. Same logo bouncing. 


If that's the case, the Roku is probably defective. I believe they still have a one year warranty, so you could contact @RokuDanny-R for assistance. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.