Getting Started - Setup & How-to

[Mike6]

So I go through discovering my connection and get check marks fo both but then it just freezes and won't go any further?

[Mike6]

Too be clear, I get check marks next to "wireless connection" and "internet connection" but top of that box continues to say "checking...." I let it stay there for a couple of hours yesterday while I was gone to see if it did something but nothing.

[RokuTannerD]

Hi there, 

Thanks for the note. I'd recommend unplugging both your Roku device and your wireless router from power for a few minutes, then trying to go through setup again.

If that still isn't clearing up the issue, try connecting your device to a different wireless network to see if you encounter the same issue, such as a mobile hotspot. If you don't encounter the same issue, it's possible that something in your wireless network configuration is preventing your device from connecting properly. You may need to follow up with your ISP to examine your router's settings. 

Thanks,

Tanner

[Mehale]

I incorrectly entered that I do not have a cable account. How do I change my answer to correct that info? Thanks.

[RokuTannerD]

@Mehale This won't affect anything other than some channel recommendations that we try to make for you during the setup process. You can browse and search all available Roku channels, including those that may require a cable or TV provider to authenticate or activate. These include TV channels that offer a digital channel on Roku such as HGTV, Fox, MTV, Nickelodeon, and more. 

Visit the online Roku Channel store here: https://channelstore.roku.com/ or on your device by going to 'Streaming channels' on your home screen. 

You can see categories such as 'Most Popular', etc. to help you see what's on Roku. You can also check out more channel and content recommendations on the Roku Blog at blog.roku.com 

Happy Streaming! 

Tanner

[Keon23]

I’m in the same boat it’s nothing wrong with my WiFi and I keep taking the cord out to restart it . I have a roku express what else can I do to fix it 

[RokuDanny-R]

@Keon23 

Thanks for the post.

Can you please specify the issue that you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[kyla_shae]

Did you ever figure this out? I am currently having the same issue! 

[RokuDanny-R]

@kyla_shae

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny