Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Stuck during setup

So I go through discovering my connection and get check marks fo both but then it just freezes and won't go any further?

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4 Replies
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Level 7

Re: Stuck during setup

Too be clear, I get check marks next to "wireless connection" and "internet connection" but top of that box continues to say "checking...." I let it stay there for a couple of hours yesterday while I was gone to see if it did something but nothing. RnBLQgtET0qC3BHk8BH1lA.jpg

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Level 19

Re: Stuck during setup

Hi there, 

Thanks for the note. I'd recommend unplugging both your Roku device and your wireless router from power for a few minutes, then trying to go through setup again.

If that still isn't clearing up the issue, try connecting your device to a different wireless network to see if you encounter the same issue, such as a mobile hotspot. If you don't encounter the same issue, it's possible that something in your wireless network configuration is preventing your device from connecting properly. You may need to follow up with your ISP to examine your router's settings. 

 

Thanks,

Tanner

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Level 7

Re: Stuck during setup

I incorrectly entered that I do not have a cable account. How do I change my answer to correct that info? Thanks.

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Level 19

Re: Stuck during setup

@Mehale This won't affect anything other than some channel recommendations that we try to make for you during the setup process. You can browse and search all available Roku channels, including those that may require a cable or TV provider to authenticate or activate. These include TV channels that offer a digital channel on Roku such as HGTV, Fox, MTV, Nickelodeon, and more. 

Visit the online Roku Channel store here: https://channelstore.roku.com/ or on your device by going to 'Streaming channels' on your home screen. 

You can see categories such as 'Most Popular', etc. to help you see what's on Roku. You can also check out more channel and content recommendations on the Roku Blog at blog.roku.com 

 

Happy Streaming! 

Tanner

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