Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Stuck On Checking or Purple Screen

Trying to set up new Roku Premiere. I get to the set up for network and get two green check marks and it just freezes and eventually restarts. Sometimes I get to the point where it updates software then reboots but goes to a purple screen and freezes. I have reset multiple times as well as unplugging for 10 minutes and starting over. I’ve reset my modem even. #setup #troubleshoot

0 Kudos
1 Reply
Level 21

Re: Stuck On Checking or Purple Screen

Are you using the supplied power adapter and not your TV's USB port?  You may just want to return it if possible.

0 Kudos