Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Streaming stick resets everytime it turns on

I've had the Roku streaming stick for a few years and it's been fine. However this week everytime I switch it on it starts from the very beginning asking what language, to connect to the internet and to pair the TV with the online code. It's infuriating! Does anyone know why it's doing this and how to stop it?

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3 Replies
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Roku Employee
Roku Employee

Re: Streaming stick resets everytime it turns on

@Rhiiannonn 

Thanks for the post.

How are you powering the device? Is it plugged into the TV USB port or is it plugged into the wall outlet with the provided cable and adapter.

Please keep up posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Streaming stick resets everytime it turns on

Hi @RokuDanny-R it's plugged into the wall outlet

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Roku Employee
Roku Employee

Re: Streaming stick resets everytime it turns on

@Rhiiannonn 

Thanks for the update

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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