Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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FredChmura
Level 7

Streaming Stick + screen goes blank

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Setting up a new Streaming Stick +  After plugging into USB port and power I get the ROKU letters jumping up and down on the screen then the screen goes back. The light light on the stick goes from a steady white light to a flashing light.

Tried the reset button on the Strick same result.  Tried the reset button on the remote it flashes green but nothing happens.  Tried putting in my own fresh batteries rather than ones that came with the package, the same result.

Tried removing and putting the connections back in same result.

Is the unit or remote broken? 

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Dac2
Level 7

Re: Streaming Stick + screen goes blank

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I resolved this issue by plugging the Roku into the wall power outset directly.

View solution in original post

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming Stick + screen goes blank

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@FredChmura 

Thanks for the post.

We would recommend trying to power the Roku device by plugging it into a wall outlet with the provide cable and adapter to see if that resolves the issue.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dac2
Level 7

Re: Streaming Stick + screen goes blank

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I resolved this issue by plugging the Roku into the wall power outset directly.

View solution in original post

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Ningo
Level 7

Re: Streaming Stick + screen goes blank

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I’m having the same problem- flashing white light on the streaming stick plus blank screen on the tv. Tried plugging Roku directly into a wall outlet- no change plus Roku remote won’t control power function on tv. Please help

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming Stick + screen goes blank

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@Ningo

Thanks for the post.

Seems like you're having multiple issues, some which are not related to this thread. For additional issues, we would recommend creating a new post or searching for another thread related to those specific issues, so as to not hijack this thread.

In regards to your screen going blank, can you please provide more specific information? Have you tried performing a factory reset on the Roku device? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

With more information we will be able to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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