Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Nosey
Level 7

Streaming Stick + says it won't work with my Toshiba TV

I am trying to set this up. It updated, but when it asked if the music stopped playing, it cycled through 10 options and said that it won't work with a Roku remote. Is there something I need to do to get it to work? Please give me the elementary school level response. Thank you.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Streaming Stick + says it won't work with my Toshiba TV

@Nosey 

Thanks for the post.

It looks like your are trying to pair the Streaming Stick+ remote to your TV to control the volume and power. Are you able to control the Roku device otherwise?

For troubleshooting steps in pairing your remote to the TV, visit our Support page here: Why is my Roku® enhanced remote not controlling volume and power on my TV?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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