Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DanT2
Level 7

Stream stick+: Can't connect, can't return, serial # not recognized

Bought a new Streaming Stick+ on Amazon. It recognized my router, but i couldn't connect. Did all of the reset & restart options and tried multiple times. 

Past Amazon 30 day return window. Tried to exchange via Roku support, but doesn't recognize SN as valid.

Serial# starts with 2130D  (Should be zero, tried letter"O" also)

Roku phone # redirects to web.

Am I out $40-50 USD?

Thank you.

0 Kudos
5 Replies
renojim
Level 21

Re: Stream stick+: Can't connect, can't return, serial # not recognized

Is it a model 3810?  Is there a number on it somewhere that starts with "YH"?

0 Kudos
DanT2
Level 7

Re: Stream stick+: Can't connect, can't return, serial # not recognized

Hello, thanks for the response. It is a 3810X, but the only serial # is the one that starts 213. It is on the box and the stick itself. I can't get far enough into the setup to see any other # on the TV.

Also saw Roku DannyR's post but I can't get anywhere on the site.

0 Kudos
DanT2
Level 7

Re: Stream stick+: Can't connect, can't return, serial # not recognized

No answers, but I got a badge!

0 Kudos
DBDukes
Level 15

Re: Stream stick+: Can't connect, can't return, serial # not recognized

no-stinking-badges.jpeg

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos
DanT2
Level 7

Re: Stream stick+: Can't connect, can't return, serial # not recognized **SOLVED**

Well, this has been frustrating; not being able to contact Roku support. My solution was to buy a Firestick, but that couldn't connect either! Turns out, my FIOS password stopped working (and all other devices kept connection). After reseting, both streaming devices work.

Thanks for your help and I hope this helps someone.

0 Kudos