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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Clintonnash
Level 7
‎02-06-2020 09:03 PM

Sound goes out when device is connected

When I connect device on my tv goes out and remote for tv or direct tv will not control sound 

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3 Replies
boogernose
Level 18
‎02-07-2020 12:11 AM

Re: Sound goes out when device is connected

Please specify your problem more. and tell us which Roku model and TV we are dealing with.

---A problem clearly stated is a problem half solved---.
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Clintonnash
Level 7
‎02-07-2020 09:07 PM

Re: Sound goes out when device is connected

Roku Premier  hooked to Shultz 4K tv

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dgrace
Level 11
‎02-09-2020 05:38 AM

Re: Sound goes out when device is connected

We're still guessing on your issue. Are you saying that your tv remote won't control your tv volume?

"I might be moving to Montana soon..."
FZ
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