Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Re: Sony TV does not detect ROKU streaming stick is in HDMI when turned on

I'm having the same issue. Was working last night, this morning my Sony Bravia will not detect ROKU stick, I tested it in another TV (Samsung) and it works as intended? Anyone else having this problem still?

0 Kudos
Highlighted
Level 7

Re: Sony TV does not detect ROKU streaming stick is in HDMI when turned on

I have to turn on the TV, then unplug the Roku stick, plug it back in, then the Sony will see it. My stick is powered by the wall, not the TV so it never shuts off...

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Sony TV does not detect ROKU streaming stick is in HDMI when turned on

@cyrusjcooper @VIJAI @tmckibbon @JGinMA 

Thanks for the information.

If you are currently experiencing the "no signal" issue, please feel free to send me a private message with the following information:

-Roku Model
-Roku serial number/device ID (found on the Roku device)
-TV brand and model
-are you using an AVR? If so, what brand and model?
-summary of the issue you are experiencing and what troubleshooting you have done, and when did you start to experience this issue?

Once I have this information, I'll be able to pass it along to the appropriate team.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
0 Kudos
Highlighted
Level 7

Re: Sony TV does not detect ROKU streaming stick is in HDMI when turned on

Has this issue been resolved yet.  If so, please post the remedy.  I need to buy Roku for my Sony Bravia XBR-49X900E to access Zoom Meetings.  I’m reluctant based on all these postings regarding the tv doesn’t detect the Roku stick. 

0 Kudos
Highlighted
Level 7

Re: Sony TV does not detect ROKU streaming stick is in HDMI when turned on

Hello TMC, has your issue been resolved yet?

0 Kudos
Highlighted
Level 7

Re: Sony TV does not detect ROKU streaming stick is in HDMI when turned on

Having the exact same problem. I used to have control over sound bar and tv power. Now only sound bar. Roku must have done something in an update. 

0 Kudos
Highlighted
Level 7

Re: Sony TV does not detect ROKU streaming stick is in HDMI when turned on

Same problem here. I've even tried 3 different Roku stix. Nothing. I plugged into Google Chromecast into same HDMI port, and it fired right up. Help!

0 Kudos