Getting Started - Setup & How-to

[TRyan]

When I turn on my SONY Bravia TV it does not detect that the ROKU streaming Stick + is in HDMI 1. It lists no input in HDMI 1.  If I use the TV remote and change the input from HDMI 1 to HDMI 2 and then back to HDMI 1, the TV detects and shows the ROKU screen.   I moved the ROKU stick to HDMI 2 and it does the same thing. 

[Thanos]

I have the same issue...help?

[JGinMA]

Me too - exact same problem

[RokuDanny-R]

@TRyan @JGinMA @Thanos 

Thanks for the inquiry.

How are you powering the Roku device? Is it plugged into the TV USB port or is plugged into a wall outlet with the provided cables?

We would recommend making sure the device is plugged into the wall as sometimes the TV cannot provide enough power to the device at all times.

Please keep us posted.

Thanks,
Danny

[Simonen]

I have the same issue.  My roku is plugged into the same power strip as the tv.  I do not have this issue with my Samsung TV

[RokuDanny-R]

@Simonen 

Thanks for the post.

Have you tried using another HDMI port on the TV as well as switching out the HDMI cable used to connect the device?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

Thanks,
Danny