Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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atc98092
Level 16

Re: SOLVED Re: Roku Alexa Skill

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"Dreamsayer" wrote:
I disconnected my current router. Hooked up an old Netgear WGR614 from the ole' hardware junk drawer. Set it up using the same SSID name and password as current. Confirmed Echo dot and Roku were connected to network. Ran the Alexa skill and VIOLA! It's connected and working now. Disconnected Netgear and put back my current Google WiFi router. Still works!!

I guess Amazon was correct about both devices needing to be on the same band. Either that or the Google WiFi mesh system is wonky!

I vote for door # 2  Smiley LOL
Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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jpabello
Level 7

Re: SOLVED Re: Roku Alexa Skill

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My TCL Roku TV + Alexa Roku Skill setup works perfectly after a hard reboot. But after several hours, sometimes days, the Roku TV loses its internet connection (wired or wireless makes no difference), and as a result the Alexa Roku Skill cannot find my Roku TV on the network.  This wasn't happening until a couple of weeks ago, when my Roku TV downloaded a software update. Bandwidth Saver is turned off, and Fast TV Start is turned on. I suspect a bug in the Roku or TCL network stacks, which makes the TV lose its IP connection after a number of hours in standby mode. I would appreciate if Roku could file a bug on this and research a fix for the issue.  This should be considered a high-severity defect.

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mitz56
Level 7

Re: Roku Alexa Skill

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Im having the same issue. Says my device is set up, yet alexa cannot find it!
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RedHagar
Level 7

Re: Roku Alexa Skill

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Was this removed? When I search for Roku in the skills option, I find nothing. When I try to click on the help link in this thread, the support article has been removed! What's going on?

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Community Manager
Community Manager

Re: Roku Alexa Skill

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@RedHagar 

The Roku skill for Amazon Alexa is only currently supported in the US region, on US accounts & devices. If you are located in another region, this would explain why you don't currently see the skill and aren't able to view the support article for this feature. 

Feel free to share any thoughts or requests in the Suggest a feature section of the Community! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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RedHagar
Level 7

Re: Roku Alexa Skill

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Obviously, I would suggest adding support for Canada. You should adjust your advertising to reflect this in other countries as well. This is a major reason I bought the product.
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DoogyBoy
Level 7

Re: Roku Alexa Skill

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I have also tried many times. I have enabled the Roku skill using the instructions and still when I use command for Alexa it i says this skill is not enabled. 

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Community Manager
Community Manager

Re: Roku Alexa Skill

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@DoogyBoy  Thanks for the note. Try following the steps listed here to help setup the Roku skill for Amazon Alexa: https://support.roku.com/article/360017961074-how-do-i-use-amazon-alexa-with-my-roku-streaming-devic...

If you need more help from there, you might try contacting Amazon support for more help enabling the skill within your Amazon settings. Please keep us posted! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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