Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Cpollock87
Level 7

what do I do if it just stops right after the updating software? Its goes through the process then roku bounces on the screen and that's it? Please help

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1 Solution

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makaiguy
Community Streaming Expert

Re: Setup

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Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

Note: this has not been universally successful, but many people have reported it worked for them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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AvsGunnar
Community Streaming Expert

Re: Setup

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Try unplugging the unit and booting up again.  If fails to progress, do a factory reset.  Either press and hold the button for about 30sec or use a paperclip and depress reset button for 30 sec depending on model and try setting up again.

What Roku device/model are you having problem with?

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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makaiguy
Community Streaming Expert

Re: Setup

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Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

Note: this has not been universally successful, but many people have reported it worked for them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
Carolina04
Level 7

Re: Setup

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HI, 

I am having the same problem with a Roku Premiere 3920 2019 I just bought. It gets to update and then, it takes me back to the welcome page.  What to do in this case for this model

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RokuDanny-R
Roku Employee
Roku Employee

Re: Setup

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@Carolina04

Thanks for the post.

We would recommend checking out the troubleshooting steps provided by @makaiguy to see if that resolves the issue you are seeing.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Carolina04
Level 7

Re: Setup

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Thank you! It worked with the hotspot.

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