Getting Started - Setup & How-to

[Cpollock87]

what do I do if it just stops right after the updating software? Its goes through the process then roku bounces on the screen and that's it? Please help

[AvsGunnar]

Try unplugging the unit and booting up again.  If fails to progress, do a factory reset.  Either press and hold the button for about 30sec or use a paperclip and depress reset button for 30 sec depending on model and try setting up again.

What Roku device/model are you having problem with?

[makaiguy · Accepted solution]

Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

Note: this has not been universally successful, but many people have reported it worked for them.

[Carolina04]

HI, 

I am having the same problem with a Roku Premiere 3920 2019 I just bought. It gets to update and then, it takes me back to the welcome page.  What to do in this case for this model

[RokuDanny-R]

@Carolina04

Thanks for the post.

We would recommend checking out the troubleshooting steps provided by @makaiguy to see if that resolves the issue you are seeing.

Thanks,
Danny

[Carolina04]

Thank you! It worked with the hotspot.