Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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remaker
Level 11

Setup unit with Link code vs Email

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I got a new Roku Streaming Stick+ and was dismayed by the setup process. It required me to get an activation code by email, and the email took over 15 minutes to arrive. I had no other options. I would have much preferred the old link code system. If the email cannot be guaranteed to be instant, it’s a terrible process. I can see forcing email for new accounts, but if I just want to add a device to my existing account, it should be a lot easier.

Why the change? Are link codes gone?

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renojim
Community Streaming Expert

Re: Setup unit with Link code vs Email

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They changed it because too many people couldn't handle entering a simple URL into a browser and were instead redirected to one of many scammer's websites.

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Setup unit with Link code vs Email

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They changed it because too many people couldn't handle entering a simple URL into a browser and were instead redirected to one of many scammer's websites.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

DBDukes
Community Streaming Expert

Re: Setup unit with Link code vs Email

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@renojim @remaker 

What I wish Roku would do is offer either. The user picks between:

  • Manually enter code
  • Email code

The user picks and gets it the way they want it.

Or, at the bottom of the screen where you enter your email address, a link to manually enter code instead.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
remaker
Level 11

Re: Setup unit with Link code vs Email

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I would appreciate that option. I didn’t appreciate the long wait required to complete the setup when the email is a problem. I know, I know, #firstworldproblems, but still. This was a change that made it harder for me to activate a Roku.

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