Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MikeAlonso
Level 7

Setup new device on current account

Jump to solution

During setup I entered my email to receive the activation link. No link received at all. I’ve checked my spam/junk folder but nothing received. I have 3 other devices on this account and never had this issue before. 

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Setup new device on current account

Jump to solution

@MikeAlonso

Thanks for the post.

If you are unable to resolve the issue you are experiencing regarding activating your Roku device, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Setup new device on current account

Jump to solution

@MikeAlonso

Thanks for the post.

If you are unable to resolve the issue you are experiencing regarding activating your Roku device, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
thaaseusa
Level 7

Re: Setup new device on current account

Jump to solution

Trying to setup Roku TV but the Roku Device Activation Link sent to my email does not work. It sends me to a Roku site but the display never populates. I do already have a Roku account (previous device).  I need the activation code to add this device. My device (TV) serial number is:  58G20526TH11180  and my email is: [personal information removed]

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: Setup new device on current account

Jump to solution

Hi @thaaseusa,

Thanks for posting in the Roku Community!

You can try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.
For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
We also recommend rebooting both your wireless router and your Roku device. 

You may also refer to this link: How do I resolve an issue when activating or linking my Roku® streaming device? | Official Roku Supp... 

Please keep us posted if you are still unable to activate your device.

Regards,
Mary

0 Kudos