Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Shenni
Level 7

Setup issue - unable to update

Bought a new Roku Express 4K. Asks me to connect to my network. Signal strength is excellent. Goes to update server and keeps getting error 003. Have tried resetting and factory reset but still having same issue

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StreamerUser
Level 20

Re: Setup issue - unable to update

https://support.roku.com/article/115002796148

Try restarting your modem/router/gateway.

Otherwise, use your phone as a WiFi HotSpot, connect to its SSID and update, then connect it back to your modem/router/gateway SSID.

(this model also supports USB ethernet adapters, so thats an alternative as well)

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Shenni
Level 7

Re: Setup issue - unable to update

I did all of that and still not working 

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StreamerUser
Level 20

Re: Setup issue - unable to update

You used your phone as a WiFi HotSpot and connected your Roku to it?

Or connected a USB ethernet adapter to your Roku?

Its not clear what "all of that" you tried.

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Shenni
Level 7

Re: Setup issue - unable to update

Used my hotspot. Unfortunately I don’t have a USB Ethernet at the moment. I bought two of these and one setup without any issues. I may try bringing it back to the store 

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