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BunnyLady
Channel Surfer
‎01-15-2022 02:13 PM

Setting up new device - keeps telling me to use high speed HDMI cable

I just purchased a Roku Premiere this afternoon and I'm getting frustrated!  I have spent 5 ours trying to get the connection up.  I keep getting a screen that tells me that I need a high speed HDMI cable - I've used the one that came with the device as well as switching out with several others that I happened to have.  I've unplugged everything as the screen says 9multiple times!) as well as done a factory reboot. What else can I do?  Please help!  I'm going into TV withdrawal mode!  🙂

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atc98092
Community Streaming Expert
‎01-15-2022 03:21 PM

Re: Setting up new device - keeps telling me to use high speed HDMI cable

Check the HDMI port settings on your TV. If it's a 4K TV, there should be settings that are labeled UHD Color or True Color, or something along those lines. If those settings are not enabled, your Roku isn't seeing a full bandwidth HDMI connection and might think it's because of a substandard cable.

Dan

Roku Community Streaming Expert

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BunnyLady
Channel Surfer
‎01-15-2022 03:32 PM

Re: Setting up new device - keeps telling me to use high speed HDMI cable

Thank you.  It's an older Samsung TV - given to me by a former employer when he upgraded. (I couldn't afford a big TV!)  I tried to see if I could change the settings but the option isn't there.  Definitely not a 4K.

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