Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Setting up new Roku Express and Roku Account - Can't bypass RokuPay, don't want to buy anything

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A step in setting up a new Roku account, I am prompted to enter a credit card for Roku Pay. I do not want to purchase anything on Roku, I thought it offered free service (I already have a Netflix account, etc.)

Is it required to set up Roku Pay? If so, I am returning the unit.

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Level 19

Re: Setting up new Roku Express and Roku Account - Can't bypass RokuPay, don't want to buy anything

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5 Replies
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Level 19

Re: Setting up new Roku Express and Roku Account - Can't bypass RokuPay, don't want to buy anything

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Level 7

Re: Setting up new Roku Express and Roku Account - Can't bypass RokuPay, don't want to buy anything

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Thank you!

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Level 11

Re: Setting up new Roku Express and Roku Account - Can't bypass RokuPay, don't want to buy anything

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Thanks, I just followed that link. I just signed in as usual, but since I recently changed my billing for Hulu from Roku 3rd party to Hulu direct, I just noticed that there was a "remove payment method" option at the bottom of my page. Done.

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Level 7

Re: Setting up new Roku Express and Roku Account - Can't bypass RokuPay, don't want to buy anything

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4 rokus none work have been hacked

 

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Roku Employee
Roku Employee

Re: Setting up new Roku Express and Roku Account - Can't bypass RokuPay, don't want to buy anything

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@wjs 

Thanks for the post.

Can you please clarify the issue you are experiencing?

When you go into Settings > System > About on your Roku device, is the Roku account information shown your account?

For further assistance with account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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