Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Setting up new Express, won't get past black screen

Trying to set up a new Roku Express and nothing happens.

Tried unplugging and reconnecting everything. Switched HDMI ports. Checked all inputs. Everything is connected.

The usb is plugged into the back of the TV for power. It looks like there's sufficient power, but... could that ve causing the problem? (No red light or red blinking light.)

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Roku Employee
Roku Employee

Re: Setting up new Express, won't get past black screen

@Acebo222 

Thanks for the note.

We would recommend trying to power the device into a wall outlet using the provided cable and adapter.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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