Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Setting up, going round in circles

Just setting up my Roku Streaming Stick +

I get as far as choose language, connect to wifi, updating software. After the software update the device reboots. When it reboots, it goes back to the beginning with choose language, wifi, update etc.

This has happened 5 times and I can't get past this point, any ideas?

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Roku Employee
Roku Employee

Re: Setting up, going round in circles

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team follow up to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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