Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Skeenan
Level 7

Setting up an existing account.

I have an existing account that was established on a Roku TV. I am trying to set up a Roku express on another TV. When I enter my email address it prompts me for additional information being asked for a credit card. How do I get it to Recognize my existing account?

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2 Replies
renojim
Level 21

Re: Setting up an existing account.

There's two possible methods of setting up a new device.  One displays a code onscreen and tells you to go to a website.  The other prompts you for your email address.  Which one are you seeing?

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makaiguy
Level 20

Re: Setting up an existing account.


@Skeenan wrote:

I have an existing account that was established on a Roku TV. I am trying to set up a Roku express on another TV. When I enter my email address it prompts me for additional information being asked for a credit card. How do I get it to Recognize my existing account?


I suspect you reached a scammer site rather than the legitimate Roku site when you tried to link your new Roku.

IMPORTANT! When linking your device, if you are directed to go to roku.com/link, type this in very carefully and verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site. If you are directed to go to a different site or call a phone number, this is a scam. If you end up at ANY site not on roku.com (other than the legitimate https://my.roku.com/link that you'll get redirected to), back out and try again.

If you gave the scammer ANY payment information, they now have the ability to hit you with bogus charges, and sell your information to others who can do the same.  Watch your incoming charges like a hawk.  Spammers can call their charges anything they want so don't assume a charge that says it's from Roku really is from Roku.  Dispute any false charges with your financial institution - they can trace them back to the account that actually placed them.

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