@Caroline77
What Roku device are you trying to set up? If you just got it, the model number will be on the box.
Is it a stick? Is it a box with HDMI cables? The model number will be helpful.
If you have to pair the remote to the device (not all require that; that's why model number is important, as it tells us if it needs that or not), there should be a button underneath the battery cover on the remote.
If this is a second-hand/used device, the model number should be on the device itself, but is harder to see than the number on the box.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
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