Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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WarrenB
Level 7

Setting up a second ROKU in the bedroom

I just installed ROKU Premiere in my living room.  Now, I'm trying to install a second one in my bedroom but I've tried 3 times and I don't get the email with the account activation link.  Is there something different I have to do once I've already setup an account for the first ROKU?

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8 REPLIES 8\
MaLi415
Level 8

Re: Setting up a second ROKU in the bedroom

Goid Evening,

I know that you have to pay a 1Time Fee to add other Rokus.  I have 3 Roku Devices & not sure if I had to pay to add my 2nd of 3rd Device.  [post edited]

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Tivoburkee
Community Streaming Expert

Re: Setting up a second ROKU in the bedroom

Do not call that number its a scam, you do not ever have to pay to active a roku!! Hopefully that post will be gone be the time you see it. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Setting up a second ROKU in the bedroom

@WarrenB 

Thanks for the post.

If you are unable to obtain an activation email, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Setting up a second ROKU in the bedroom

@MaLi415 

Thanks for the post.

Please be aware that there is never a cost/charge to add another device to your Roku account.

For more information, visit our Support page here: How do I protect myself from activation and technical support scams?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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WarrenB
Level 7

Re: Setting up a second ROKU in the bedroom

Thanks.  I got it working.

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MaLi415
Level 8

Re: Setting up a second ROKU in the bedroom

RoKu PLS Post No Activation Fee Needed On Packaging of Your Devices When We Purchase.   I called probably 5yrs ago and I Am Pissed and Disappointed that this has been going on for 5yrs or more & Roku did not think to protect consumers.  
Kai Tae!

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Boysenberry
Level 8

Re: Setting up a second ROKU in the bedroom

I am having the same problem.  I do not receive the code back to the tv when I send my email to Rokju.  I am trying to activate a Roku Premiere.  Also, the tv flickers so much entering the email address has been challenging but I persevered.  I hope the flickering disappears once the Roku setup is finished.   

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RokuDanny-R
Roku Employee
Roku Employee

Re: Setting up a second ROKU in the bedroom

@Boysenberry 

Thanks for the post.

I have replied to the PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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