Help

Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lindsey
Level 7
‎11-22-2019 07:22 AM

Setting Up A New Device - Logging Into Apps

I just added some new devices to a few new tv's in my house. I connected them to my Roku account and all the channels showed up. However, it is saying that I need to log into each individual app like Hulu, Netflix, ect. Shouldn't they log in automatically from my other device already connected to the Roku account? 

0 Kudos
Reply
7 REPLIES 7\
RokuDanny-R
Roku Employee
Roku Employee
‎11-22-2019 09:49 AM

Re: Setting Up A New Device - Logging Into Apps

Hi,

Thanks for letting us know about the issue that you are experiencing.

Roku devices linked a single Roku account will have the same channels and purchases on each device. However, the channels must be activated separately on each Roku device.

For more information about multiple devices linked to a Roku account, visit our Support page here: Do I need a separate Roku account for each of my Roku® streaming devices?


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply
makaiguy
Community Streaming Expert
‎11-22-2019 09:32 PM

Re: Setting Up A New Device - Logging Into Apps

Each device has it's own unique MAC (Media Access Control) number. Until you login/authenticate that device, the station/app doesn't know that device is authorized to receive the signal.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Reply
jujujewels
Level 7
‎03-10-2020 05:47 PM

Re: Setting Up A New Device - Logging Into Apps

I just setup a second device and experienced the same problem, I had to login to all my individual accounts.  What a major passion in the ass! Maybe it wouldn't be so bad if you could use a regular keyboard but you still have to lookup all the inaugural logins and passwords. I hope ROKU will come up with a meter solution to transfer ALL the settings in the future! Not happy!

Reply
Teddy123
Level 7
‎05-13-2020 11:35 PM

Re: Setting Up A New Device - Logging Into Apps

Is there any way to do this on line, with a keyboard.    Clicking one letter at a time with arrows is seriously time consuming.    Couldn't you at least save my e-mail so I don't have to re-enter it every time?

Reply
BooF
Level 7
‎05-02-2021 06:24 PM

Re: Setting Up A New Device - Logging Into Apps

Yes I agree. This is incredibly irritating to have to do this on screen with the remote. I have to manually do this on both TVs periodically because I am somehow logged out of certain channels.

0 Kudos
Reply
DBDukes
Community Streaming Expert
‎05-02-2021 06:34 PM

Re: Setting Up A New Device - Logging Into Apps

I use the Roku app on my phone. For most apps (but not all) it allows me to use the keyboard on my phone to type into the menus on the Roku. Try that.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Reply
Bmitch
Level 7
‎04-01-2022 12:45 PM

Re: Setting Up A New Device - Logging Into Apps

If you use the roku app on your smart device you can use the remote within the app and it has an option for a keyboard. It makes life 10x easier.

0 Kudos
Reply