Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Lindsey
Level 7

Setting Up A New Device - Logging Into Apps

I just added some new devices to a few new tv's in my house. I connected them to my Roku account and all the channels showed up. However, it is saying that I need to log into each individual app like Hulu, Netflix, ect. Shouldn't they log in automatically from my other device already connected to the Roku account? 

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2 Replies
Roku Employee
Roku Employee

Re: Setting Up A New Device - Logging Into Apps

Hi,

Thanks for letting us know about the issue that you are experiencing.

Roku devices linked a single Roku account will have the same channels and purchases on each device. However, the channels must be activated separately on each Roku device.

For more information about multiple devices linked to a Roku account, visit our Support page here: Do I need a separate Roku account for each of my Roku® streaming devices?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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makaiguy
Level 11

Re: Setting Up A New Device - Logging Into Apps

Each device has it's own unique MAC (Media Access Control) number. Until you login/authenticate that device, the staton/apl doesn't know that device is authorised to receive the signal.
Roku 3, 4200X, Ser 4124C7087583, wifi connected - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi connected - JVC EM37T
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