Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Set up

On start up I get the bouncy Roku then a black screen. No set up, no prompts, nothing. I do the fifteen second hard boot and it does the same thing? How do I get to set up. It worked once but now it's gone and i cant get it back.

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1 REPLY 1\
Level 18

Re: Set up

The 15 second is more like 30 seconds. Hold it in.

Do this while powered on and without ANY Microsd or USB attached.

Model type and number?

---A problem clearly stated is a problem half solved---.
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