Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Set up with factory reset

Trying to set up keeps saying can’t find email but sends link then let’s me go through the process but then nothing 

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Level 15

Re: Set up with factory reset

Be more specific. Which Roku device do you own and what are the model and serial numbers of it?

I’m tagging @Hector-Roku, so that he can help you more about this issue.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X

Re: Set up with factory reset

Thank you for the tag! @Michelle3. As far as the issue you're experiencing @Mistymc42182, what happens after you go through the setup process? Are you able to access the homepage afterwards? Please let us know and we'll be happy to look into this.