Just got a new Roku Express.
Set up went fine, but it does not connect after going through all the steps.
I've gone through set up 5 times and it isn't connecting
My wireless and internet connections are fine
Activation email comes through (5x)
Activation link instructions followed
I've re-started the Roku and Re-started set up
No connection and I'm not able to talk with a real customer service person.
What is the solution here?????
I'd try a factory reset. With power applied, hold down the RESET button for no less than 30 seconds.
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
That does not work. I have reset EVERYTHING several times. I have moved Roku device. Roku will RECOGNIZE my networks as well as ALL MY Neighbors but will not connect. I bought this one new since old one did same thing…….. should just return for refund and try something else
If you need to do a return, this has been the page to begin that. I'm concerned it may not be working right now, but this is the last link I had for that. https://support.roku.com/article/208757058
DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."