Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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rafnana
Level 7

Set up of new device not working

Just got a new Roku Express.

Set up went fine, but it does not connect after going through all the steps.

I've gone through set up 5 times and it isn't connecting

My wireless and internet connections are fine

Activation email comes through (5x)

Activation link instructions followed

I've re-started the Roku and Re-started set up

No connection and I'm not able to talk with a real customer service person.

What is the solution here?????

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3 REPLIES 3\
DBDukes
Community Streaming Expert

Re: Set up of new device not working

@rafnana 

I'd try a factory reset. With power applied, hold down the RESET button for no less than 30 seconds.

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Jhill332
Level 7

Re: Set up of new device not working

That does not work. I have reset EVERYTHING several times. I have moved Roku device. Roku will RECOGNIZE my networks as well as ALL MY Neighbors but will not connect. I bought this one new since old one did same thing…….. should just return for refund and try something else

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DBDukes
Community Streaming Expert

Re: Set up of new device not working

@Jhill332 

If you need to do a return, this has been the page to begin that. I'm concerned it may not be working right now, but this is the last link I had for that. https://support.roku.com/article/208757058

DBDukes
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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