Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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rafnana
Level 7

Set up of new device not working

Just got a new Roku Express.

Set up went fine, but it does not connect after going through all the steps.

I've gone through set up 5 times and it isn't connecting

My wireless and internet connections are fine

Activation email comes through (5x)

Activation link instructions followed

I've re-started the Roku and Re-started set up

No connection and I'm not able to talk with a real customer service person.

What is the solution here?????

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3 REPLIES 3\
DBDukes
Community Streaming Expert

Re: Set up of new device not working

@rafnana 

I'd try a factory reset. With power applied, hold down the RESET button for no less than 30 seconds.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Jhill332
Level 7

Re: Set up of new device not working

That does not work. I have reset EVERYTHING several times. I have moved Roku device. Roku will RECOGNIZE my networks as well as ALL MY Neighbors but will not connect. I bought this one new since old one did same thing…….. should just return for refund and try something else

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DBDukes
Community Streaming Expert

Re: Set up of new device not working

@Jhill332 

If you need to do a return, this has been the page to begin that. I'm concerned it may not be working right now, but this is the last link I had for that. https://support.roku.com/article/208757058

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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