Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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JanineH
Level 7

Set up issues

Hi. We have plugged it in and have the purple screen and white roku logo dancing on the tv. Have double checked the batteries and am certain the ir signal is reaching the box as the light on the box reacts when I press a button on remote. But I cannot get the set up menu to appear.  Please help. Thanks 

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renojim
Community Streaming Expert

Re: Set up issues

Are you using the supplied power adapter and not your TV's USB port?  You shouldn't have to do anything with the remote to get to the setup screen.

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JanineH
Level 7

Re: Set up issues

Thanks. Yes using plug not the usb. 

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renojim
Community Streaming Expert

Re: Set up issues

Find the reset button on the back and with the power connected use a paperclip or something similar to press and hold the reset button for no less than 30 seconds.

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