Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Set up Roku Premiere

When setting up my Roku Premiere, it asks for my email address and immediately I get a response that says "cannot contact your email at this time".  I have tried the following:

  • a different email address
  • restart roku
  • factory reset roku
  • connect with a hotspot
  • reset the router and hotspot
  • push reset button on roku
  • get a code to activate roku (cannot get a code to appear)

 I have activated numerous Roku with my current email with no issues ever. Until now. Does anyone have any suggestions?  I really do not want to return this roku for another identical roku but I am at that place.  -So Frustrated

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Community Streaming Expert

Re: Set up Roku Premiere

Try it again now.  A day or two ago they were having server problems and link emails were not going out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Level 7

Re: Set up Roku Premiere

I moved into a new house and am trying to set up my roku premier on a tv.  It turns on and their is a Home Screen but I cannot navigate on the Home Screen or scroll down to set up.  It says No Connection.  Not sure how to proceed.

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Roku Employee
Roku Employee

Re: Set up Roku Premiere


Thanks for the post.

Can you please provide a screenshot of the issue you are experiencing so we can get a better understanding of the issue?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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