Roku setup

[RokuAustin]

Date: 2/15/22 Time: 7:05pm PT

The issue is resolved.  If you have not received an email from Roku during activation, please go through the activation process again on your Roku device to finish your activation. Thanks!

Date: 2/15/22 Time: 5:20pm PT

Roku is aware of an issue impacting new account creation, primarily affecting @Gmail.com email addresses. 

If you are creating a new account or trying to activate a new device using a Gmail email address, and you are unable to complete the activation process, you can try using an email from a different email provider or try again later.

You do not need to contact customer support.

We apologize for the inconvenience and are working quickly to resolve this service interruption. We appreciate your patience.

[jmalloy0]

I hope we are not being charged for the days the service is interrupted. My account is a couple years old and I have a Gmail account, but im still unable to login. Any updates would be appreciated..

[Teiaunaervin1]

I just bought this Roku today to see what it was about and I’m ready to take it back to the store and return it ☹️

[HDMIGuy]

There is no charge for a Roku account so you will not be charged whether it is working or not.

[RokuAustin]

@jmalloy0 and @Teiaunaervin1  We believe this issue is now resolved and was caused by an problem with an outage from AWS. You should be able to activate now. 

Roku accounts are free.

Thank you!