Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Screen Freezes in set up

Hey, I just got a roku express, I hooked up to  HDMI 1, when I go to HDMI 1, the purple background come up and it says let’s get started. Then when you try to select language, the top right hand of the screen says not connected and the screen freezes? I followed the written instructions and I went online and followed the video instructions to no avail. This is my second Roku, first one did the same thing.