Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Ruku Account

My name is Chris Meriweather, my fiance's had Disney+ with a ruku Account. I changed everything today in my name. I'm going to bundle up everything on Wednesday with my Hulu account. So I need for her debit card not to be charged for ruku or Disney after the 1st of April.

0 Kudos
1 Reply
Level 18

Re: Ruku Account

 

https://support.roku.com/contactus

I would expect you should do a factory reset and start from scratch with a new Account.

But contact Roku at the link and see what they say.

I dont know when the pay period ends for you but youre risking another month if you go

beyond even a second on her account. You probably should just leave it as it is

untill support gets back to you.

---A problem clearly stated is a problem half solved---.
0 Kudos