Getting Started - Setup & How-to

[Mshort1]

Router re-set causes Roku to think we’ve moved and we’re out of “moves”. We have not moved our devices from their original locations in our home.

what are we doing wrong? 

[RokuDanny-R]

@Mshort1 

Thanks for the post.

Can you please clarify the issue you are experiencing? Can you provide a screenshot of what you are seeing?

With more information we will be able to assist you further.

Thanks,
Danny

[Arnold1]

Yes, mine also!  I have direct TV and the provider did a re-boot.  The ROKU no longer works.  I have tried to re-install, to no avail.  I went out and purchased a new ROKU and the set-up page does not show on the TV screen.  How about some help here!  I have tried calling the ROKU number for help and get the recording saying that they are NOT OPERATING at the moment, due to the situation?????????  It is impossible to catch it over the phone!  What the heck?  Suzanne

[RokuDanny-R]

@Arnold1 

Thanks for the posts.

As I requested in my previous post, can you provide a screenshot of what you are seeing?

With more information we will be able to assist you further.

Thanks,
Danny