Getting Started - Setup & How-to

[BJane]

Have a ROKU from maybe 5 yr ago.  don't know number.  Worked on smart tv.

got a new smart LG  tv, and it shows something plugged into the HDMI port, but says "no signal".  I've removed the batteries, unplugged/removed roku, replugged and still no signal.  can a ROKU go bad.

[jeffrok]

Have you tried a different HDMI port, or a different TV? Make sure it's not a TV issue.

[BJane]

we think it acted up on old tv, but can't be sure cause comcast stopped working and they told us we had bad HDMI ports on tv which didn't make sense that they would all be bad.  

tv works on new tv but no roku,  yes i've tried a different port.

[Tivoburkee]

How is the roku powered, is it plugged into usb port on the tv or to wall outlet? If your roku uses a hdmi cable did try a different cable? 

[BJane]

plugged into electric AND usb port on TV.  tried different tv, also laptops, nothing.  i think it's dead.

[atc98092]

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@BJane wrote:

plugged into electric AND usb port on TV.  tried different tv, also laptops, nothing.  i think it's dead.

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Could you confirm the model Roku you have? I realize it's more difficult to determine if you can't see it on screen, but there should be a model number stamped into the case somewhere. 

[BJane · Accepted solution]

i have no idea.  it was the bottom of the line 5 or more years ago.

[atc98092]

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@BJane wrote:

i have no idea.  it was the bottom of the line 5 or more years ago.

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If it's that old (or older) it's possible it has just failed. If your new TV is 4K capable, you would want a newer device anyway. The Premiere and the Stick+ are both 4K, and since the Stick is on sale they are both $39.99 right now. The Stick+ is a great deal, as it has the more advanced voice remote and better wireless performance compared to the Premiere.