@PhilG123 wrote:
Just plugged in my new Roku Premiere. When connecting it to power, the screen with the Roku logo appears and then it just shuts off. Defective unit?
It's possible, but it's also possible your TV is older and doesn't support the available resolutions that Roku supports. Some older HDTVs only supported 1080i or 540i over the digital (HDMI) connection. Current Roku models only support 720p, 1080p and the 4K players support 2160p. What model TV do you have?
If you do have a TV that supports those resolutions, the Premiere is likely defective. But before returning it you might try holding the hidden reset button and see if the OS is stuck in a loop of some sort. The button is recessed in a small hole, and you use a pin or toothpick so push it. Have the Roku powered on and hold the button for a MINIMUM of 30 seconds. Ignore what's happening on the screen, keep holding it for that long. If it still goes blank after booting, then exchange it.
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
